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Fiizio Digital Products / Telehealth – Terms of Service
Last updated: March 1st, 2020
This is an agreement between You, a practice that has a Fiizio Account and a subscribed User(s) of Fiizio, and FiizioSoft, Inc. (“FiizioSoft”, “We” or “Us”) regarding the Fiizio Digital Product Platform, which is part of the Fiizio platform, offered and operated by FiizioSoft (the “Service”).
These Terms of Service, the rules, policies and guidance we provide regarding the Service, are in addition to the Fiiziosoft Terms of Use and the FiizioSoft Privacy Policy (all as they may be changed and updated from time to time). These Terms of Service will take precedence over any conflicting provisions of the Fiizio Terms of Use, only where specifically related to the Digital Product specified here. Otherwise, FiizioSoft Terms of Use shall prevail.
By activating and using the Digital Product/Telehealth You agree to these Terms of Service for You,
Your Practice and Your practice team members.
1. General: Digital Product Service
1.1. Digital Product Service includes digital products designed by Us (as a service for our subscribers/users) or alternatively, digital products that are set up on the
platform by Us in accordance with guidance from our users, and can be offered and promoted to users’ clients, for a fee paid by clients, or without a fee directly
paid by client, utilizing the Fiizio platform.
1.2. After collection of the proceeds from users’ clients, the Net Proceeds will be transfer to Your account, as defined below, after deducting third parties fees and Our
fees, where applicable, as per these Terms of Service.
1.3. Additional Digital Products may be developed based on feedback and suggestions from our Users, or based on our internal product development, and may be
added from time to time to the Fiizio platform, at Our sole discretion.
1.4. No Additional Fiizio Account Subscription Fee for the Service
In order to use Digital Product Service, Fiiziosoft needs to activate such a service as per the request from its users, subject to acceptance of the respected Terms of
Service of the specific Digital Product. No additional recurring subscription fees are to be added to your account for activating the Service.
2. Digital Product: Telehealth
2.1. Description
2.1.1. Fiizio enables You the option of offering and/or upselling to Your clients various Telehealth Services, as Digital Products, for various purposes as You wish,
without making on-site visits to Your practice (subject to local regulations, state and federal laws, to be verified by solely You and of your full responsibility).
Examples of Telehealth services can be (i) a remote consultation during the client rehab program; or, (ii) a remote consultation after the client finished his on-
site rehab program.
2.1.2. A Telehealth Service can be based on time or number of sessions.
2.1.3. The parameters of a Telehealth Service, such as client price, period, number of programs to be sent (sessions), etc., shall be defined — and provided to
FiizioSoft – by You, and our product team will set it up for You and Your practice in your account on the Fiizio Platform.
2.1.14. Where applicable, Your clients will be billed for the Telehealth Service through the Fiizio platform, and Net Proceeds will be transferred to You as defined in
these Terms of Service: Digital Products / Telehealth Services.
2.2. Client Mobile App Access, Fee & Payment
Upon the upsell of Digital Product/ Telehealth Services, Your client will have the opportunity to purchase the service, and once purchased, the client will also have
automatically access to the Fiizio mobile app.
2.3. Payment Options for Clients and Users
You may offer Telehealth services to your clients as a cash-based, private service, paid by client through the Fiizio platform, or without getting direct payment from
the client. In the first case, The client will receive an email notifying him/her of Your offering to purchase a Digital Product / Telehealth Service and shall have an
option to purchase the service via a third party payment processor, outside the Fiizio app (the client will get an email with a link instructing him/her how to
purchase the service online). Upon purchase, the client will get a notification and will automatically get access to the Fiizio mobile app.
In the second case, You will be charged directly by Fiizio for using the Fiizio platform for the Telehealth services that you provide.
2.4. Current Telehealth Services Fee; Fiizio Fees; Net Proceeds to You
2.4.1. The offering price for each of Your Digital Product / Telehealth Services shall be determined by You.
2.4.2. Scenario of cash-based payment by client:
2.4.2.1. In the event of Indirect Charge, as defined by Stripe, Fiizio Fee shall be 15% of your client gross service price (from which FiizioSoft shall pay to the third
party payment processor, fund the service and operation, as well as transferring cost of the Net Proceeds to You).
As an example, if Your proposed price for a Digital Product / Telehealth Services / One 15-minute Remote Video Consultation would be $35, then Fiizio
shall charge 15%, or $5.25, and the Net Proceeds of $29.75 shall be transferred to You.
2.4.2.2. I In the event of Direct Charge, as defined by Stripe, Fiizio Fee shall be 12% of your client gross service price, while Stripe will collect directly from the
proceed their fees, as well as Our fees, and shall be responsible for transferring the Net Proceeds to You).
As an example, if Your proposed price for a Digital Product / Telehealth Services / One 15-minute Remote Video Consultation would be $25, then Fiizio
shall charge 12%, or $4.20, Stripe will charge $1.31 (2.9% + 30 cents), and the Net Proceeds of $29.49 shall be transferred to You, by Stripe.
2.4.3. Scenario of No cash-based payment by client:
2.4.3.1. Under this scenario, Fiizio will charge You directly for the services, based on the different plans and pricing in effect.
2.5 Transfer of Your Net Proceeds to Your Account
2.5.1. As transferring of Your Net Proceeds, from upselling Digital Product / Telehealth Services to your clients utilizing the Fiizio platform, incurs additional fees, we
shall take action to transfer such Net Proceeds to Your bank account immediately, as Fiizio is not allowed to hold such proceed as an escrow. You undertake to
provide us with all information required for such transfer.
2.5.2. Depends on the flow of funds and charges, we may require you to set up a Stripe account, and connect your bank account to the Stripe account, so Stripe will
be able to transfer your Net Proceeds from Telehealth services.
3. FiizioSoft’s Right to Change Fees for Digital Products
FiizioSoft has the right, in its sole discretion, to change its Fees from time to time, as well as terms regarding Transfer of Net Proceeds, subject to a 14-day notice to You.
4. Local Sales Tax
Fees above are excluding VAT/GST or local sales tax. Upon applicability, such taxes shall be added to the Fees above, as required by Law.
5. No-automatic renewal; No Refunds or Pro-rated Subscription Fees
5.1.1. Digital Product subscriptions or purchases are not subject to automatic renewal.
5.2. Client fees are non-refundable, not pro-rated, whether purchased via the app or via a third-party payment processor. However, if you decide to refund proceeds
from a Telehealth service, no refund shall be provided by Fiizio to Your client. You will be solely responsible for executing the refund, which will exclude the
Fiizio and payment processor fees..
5.3. If You upsell a Digital Product to your client but does not provide the required service (i.e. – not prescribing an exercise program at all), Fiizio shall not be liable
for Your lack of service; as such, no refund shall be provided by Fiizio to Your client.
5.4. You acknowledge that Fiizio is an enabling technology for You and Your practice to generate additional revenues, for a fee.
5.5. You undertake to indemnify Fiizio for any claim of your Client for lack of service or insufficient or inappropriate service provided by You related to Digital
Product/ Telehealth Services.
6. Cancellation of your Fiizio Account Subscription
Upon inactivation or expiration of Your Fiizio account, clients who purchased Digital Product shall have access to the Fiizio mobile app until the end of their subscription period. After expiration of their subscription, they will no longer be able to purchase a new subscription, as you – their service provider – does not have an active Fiizio account. In such a case, they will receive a notification to reach out to Your practice office.
7. Service Restrictions
We reserve the right to accept or refuse subscription or to restrict use of the Service in our discretion. Subscriptions are not transferable nor assignable. We may take actions we deem reasonably necessary to prevent fraud and abuse.
8. Agreement Changes
We may, in our discretion, change the Terms of Service, and all elements of them and any aspect of the Service without notice to You. If any change to the Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes and the remainder of the Terms. Your continued use of the Service after we change the Terms of Service constitutes Your acceptance of the changes. If You do not agree to any changes, You must not use the Service and must cancel Your subscription.
9. Termination by Us
Our business may change over time and we reserve the right to cancel the Service and any Digital Product or related plan in whole or in part, and to terminate Your subscription and/or activation for and use of the Service at our discretion without notice. If we do so, we will give You a prorated refund based on the number of days remaining in Your purchased plan unless we terminate Your subscription for conduct that we determine, in our discretion, violates the Terms of Use and/or Terms of Service of Digital Products, violates any applicable law, involves fraud or misuse of the Service, or is harmful to our interests or another user. Our failure to insist upon or enforce Your strict compliance with the Terms of Use will not constitute a waiver of any of our rights.
10. Disputes; Limitation of Liability
Any dispute or claim arising from or relating to these Terms or Your use of the Service is subject to the binding arbitration, governing law, disclaimer of warranties, limitation of liability and all other terms in the FiizioSoft’s Terms of Use.
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